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Support

You have questions, we have answers.

Whether you’re a new member wanting to learn the basics or an HR Manager looking to understand Celeste services, we have the answers you’re looking for.

How can we help you?

Coverage questions

If you’re already a member of Celeste, log in to the Celeste with Accolade app to find out what Celeste can do for you by messaging us in the app or calling 1-855-379-1354.

If you’re not a member of Celeste yet, but heard about us from your employer, please refer to the communications from your HR Team to learn more about what Celeste can help you with.

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Technical support

Log in to your Celeste account to contact tech support.

Trouble logging in? Reset your password here. Call us at 1-855-379-1354

Care team support

Your Celeste care team is available by phone or secure messaging through the Celeste with Accolade app. They can help you find high-quality care, book a virtual doctor appointment, understand your coverage plan and more.

Log into your account and contact your care team or give us a call at 1-855-379-1354.

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Frequently asked questions

What is Celeste with Accolade?

Celeste with Accolade is an expert health and benefits support service. It includes an all-in-one Care Advocate that can help you manage all your benefits. Celeste does all of the heavy lifting like helping you make the most of your benefits, making it easy to find what you need when you need it and bringing everything you need right in one easy-to-use app. Think of it as one place for all of your physical, mental and financial benefits—with built-in virtual doctor visits and a personalized care team.

Who in my family has access to Celeste?

You and your covered dependents on your company’s health plan have access to Celeste.

Will my health plan cost more because of Celeste?

Nope! Your health plan premiums won’t increase with Celeste.

How will this impact my benefits?

Celeste complements and works with your current benefits by helping you connect with providers in your network, organize appointments and keep track of health progress. It also acts as your personal health ally that will help you with your unique healthcare needs.

See how Celeste can turbo-charge your benefits.

Need more help?

Message us through the Celeste with Accolade app or talk to us at 1-855-379-1354.